17th May 2022 My order has some faults in the timber, what should I do? Timber is a natural product, and as every tree has slight differences and natural features it is normal to have variations within each piece of timber. Even with care taken during manufacturing and the application of priming some of these natural timber features are still visible and are not considered defects. This can include slight surface chip outs, raised grain, open grain, gum vein pockets, grain splits and more. Inspecting your delivery on arrival, and planning to cut around these natural elements if they are too large to sand/fill. This is why all orders are recommended to have an allowance of 10% for skirting boards and 15% for architraves as a minimum. See the product information guide to learn more about these characteristics below. If your order has damage, or other faults get in touch with our customer care team to assist you at [email protected] or call us on 1800 622 081.