Australia Wide Delivery - 100% Australian Owned

Help Centre

Everything you need to know about buying your timber mouldings from us

Get a free quote today
 

How to buy from us

How do I request a quote?

Once you have received your quote and would like to go ahead. Simply let us know via email at or phone us at 1800 622 081

Do you offer a measure & quote service?

Intrim is a leading mouldings manufacturer which supplies our products to you directly to install or via your appointed trade, builder or distributor. To take the hassle out of finding someone, we have a decidated preferred installers page which we update regularly to help you find someone in your local area who can assist you to measure, quote and install our products. We can provide quotes to you directly or via a distributor based on your location for direct supply. If you are working with a builder or carpenter they can secure a quote from us directly so they can provide a supply and install price for your project. If you need design advice you we are here to help and you can book a design consultation, or explore our inspirational Gallery of images or projects.

See our preferred installers here

See our how to measure guide here 

Where is your company located?

Intrim’s head office and manufacturing is located in Picton, New South Wales, in South Western Sydney. We have displays in Sydney, Melbourne and Brisbane.  Our sales team are also on the road and available to meet our commercial clients at their office.

Do I have to have an account with you to order Fast Trim?

Yes. To experience the Fast Trim difference you will need to set up an account with us if you haven’t already. You can click here to set up an account.

How do I know the timber you use is sourced sustainably?

Here at Intrim, almost all of our products are FSC certified and we became FSC certified in January 2017. This means that you can be absolutely assured that the forests that we source the raw materials and timbers from are run on environmental, social and economic best practices.

You can read more about our FSC Certification here.

Can I change an order once it is confirmed?

When you confirm your order we immediately get started on it, from scheduling the production timeslot, picking the timber, sharpening the cutters to make your profiles. That is all before we even start to run your job through our state of the art machinery, priming or lacquring (if ordered), packing or transporting. This is why we are unable to change your order once you have it confirmed with us and why any requests for changes will be treated as a new order.

What are the terms & conditions of purchasing from Intrim?

The terms and conditions of purchase are available to download.

Bills & Payment

What are the payment options available?

Payment (for non account customers) is required on quote acceptance to confirm your order. Once we receive your payment you will receive an order confirmation, which means your order has been released into production. You can pay via Credit Card or Pay via EFT. Please make sure you reference your quote number in the payment reference to avoid delays.    

How to apply for an Account with Intrim

To create an account with 30 days terms, please click here to complete an application for credit.

Do I have to have an account with you to order Fast Trim?

Yes. To experience the Fast Trim difference you will need to set up an account with us if you haven’t already. You can click here to set up an account.

Lead Times & Delivery

How long does it take for my samples to arrive?

Samples orders are processed as a standard order. If the sample is available in stock, it will be sent to you within the week of ordering. If the sample is out of stock there may be a delay that may result in us holding the order for the new production run of the profile or we may 3D print the sample.

What are your production lead times?

Production lead times commence from when the order is confirmed and payment is made for non-account customers. Our current lead times are outlined below. Timber Mouldings
  • Raw 4 days
  • Primed 6 days
  • Intrim Essentials 3 days
  • Curved Arch: 3 weeks
  • Polyurethane 5 days
  • Fast Trim 9 days
Handrails
  • LED 3 weeks
  • Dowel 4 days
  • Clear coat + stain 3 weeks
  • Clear coat random 6 days
  • Accessories e.g., brackets/bends 7-1pm following day after 9:30am | between 1-5pm following day after 2pm
Wall Panelling
  • VJ Board Pro 3 days
  • Wainscoting Kits: 4 days
Note: Delivery lead times are in addition to production times. Check with us for delivery times when placing your order

Where do you deliver to?

We deliver to all locations in Australia through a combination of distributors or direct. Contact us directly and we will advise based on your location.

How much will delivery cost?

Cost is based on the weight and goods you have ordered, your location, and whether you will assist the driver hand unload or require a hiab. The cost will be quoted at the time of placing your order.

Faulty & Returns

Do you accept returns?

Unfortunately, all of our products are custom-made and shipped to order. We cannot offer returns to our entire range including and not limited to mouldings, adhesives, decorative boards as well as wall brackets, jigs, and fixings.  Please ensure your order is correct and complete prior to ordering.

My order has some faults in the timber, what should I do?

Timber is a natural product, and as every tree has slight differences and natural features it is normal to have variations within each piece of timber. Even with care taken during manufacturing and the application of priming some of these natural timber features are still visibile and are not considered defects. This can include slight surface chip outs, rasied grain, open grain, gum vien pockets, grain splits and more. Inspecting your delivery on arrival, and planning to cut around these natural elements if they are too large to sand / fill. This is why all orders are recommended to have an allowance of 10% for skirting boards and 15% for architraves as a minimum.

See the product information guide to learn more about these characteristics.

If your order has damage, or other faults get in touch with our customer care team to assist you at [email protected] or call us on 1800 622 081.

My timber moulding has bowed, what should I do?

Timber is a natural product that expands and contracts with the seasonal changes and is affected by the moisture content of the air. It is important to remember that small seasonal changes in timber are considered normal and gaps that open up during dry periods are not considered defects. You can learn more about this in our product information guide

When receiving a delivery it is recommended to allow the timber to acclimatise to the internal climate of the room prior to installation.

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    Need technical drawings?
    Tick here if you require technical drawings of your selected profiles.


    Send me the Profiles Catalogue
    Tick here if you would like to order a hard copy of our Bespoke Moulding Profile Book showing a wide range of profiles and styles for your library.


    Alternatively you can download a PDF copy of the profile guide here.

    Download PDF brochure

    Specification Sheet
    Store all your favourite profiles here.


    Specification Sheet

    Quote Request
    Store all your favourite profiles here.


    Quote Request