Help Centre

Once you have received your quote and would like to go ahead. Simply let us know via email at or phone us at 1800 622 081

Intrim is a leading mouldings manufacturer which supplies our products to you directly to install or via your appointed trade, builder or distributor. To take the hassle out of finding someone, we have a dedicated preferred installers page which we update regularly to help you find someone in your local area who can assist you to measure, quote and install our products. We can provide quotes to you directly or via a distributor based on your location for direct supply. If you are working with a builder or carpenter they can secure a quote from us directly so they can provide a supply and install price for your project. If you need design advice we are here to help and you can book a design consultation, or explore our inspirational Gallery of images or projects.

• See our preferred installers here
• See our how-to-measure guide here 

Intrim’s head office and manufacturing is located in Picton, New South Wales, in South Western Sydney. We have displays in Sydney, Melbourne and Brisbane.  Our sales team are also on the road and available to meet our commercial clients at their office.

Yes. To experience the Fast Trim difference you will need to set up an account with us if you haven’t already. You can click here to set up an account.

Here at Intrim, almost all of our products are FSC certified and we became FSC certified in January 2017. This means that you can be absolutely assured that the forests that we source the raw materials and timbers from are run on environmental, social and economic best practices. You can read more about our FSC Certification here.

When you confirm your order we immediately get started on it, from scheduling the production timeslot, picking the timber, sharpening the cutters to make your profiles. That is all before we even start to run your job through our state of the art machinery, priming or lacquring (if ordered), packing or transporting. This is why we are unable to change your order once you have it confirmed with us and why any requests for changes will be treated as a new order.

The terms and conditions of purchase are available to download.

Since our products are custom-made to order, we don’t have stockists. You can place your order over the phone (1800 622 081), through email [email protected] or via our website quote request. To have a look at the sample you can order samples online, or visit our showrooms. 

Samples orders are processed as a standard order. If the sample is available in stock, it will be sent to you within the week of ordering. If the sample is out of stock there may be a delay that may result in us holding the order for the new production run of the profile or we may 3D print the sample.

Production lead times commence from when the order is confirmed and payment is made for non-account customers. Our current lead times are outlined below. Timber Mouldings

• Raw 4 days
• Primed 6 days
• Intrim Essentials primed mouldings 3 days
• Curved Arch: 3 weeks
• Polyurethane 5 days
• Fast Trim 9 days

Handrails

• LED 3 weeks
• Dowel 4 days
• Clear coat + stain 3 weeks
• Clear coat random 6 days
• Accessories e.g., brackets/bends 7-1pm following day after 9:30am | between 1-5pm following day after 2pm

Wall Panelling

• VJ Board Pro 3 days
• Wainscoting Kits: 4 days

Note: Delivery lead times are in addition to production times. Check with us for delivery times when placing your order

Bespoke custom orders have a longer lead time than our Classic range. This is due to the requirement to create the profile drawing, gain your approval, create the custom cutters (and priming template for primed finish). We aim to keep this to only 1 additional day onto our standard lead time  Bespoke mouldings surcharge and a minimum order quantity applies.

We deliver to all locations in Australia through a combination of distributors or direct. Contact us directly and we will advise based on your location.

Cost is based on the weight and goods you have ordered, your location, and whether you will assist the driver hand unload or require a hiab. The cost will be quoted at the time of placing your order.

For greater Sydney deliveries we have trucks available in two sizes. Which truck we send for delivery depends upon the size and volume of your order. Ensure you advise us of any access issues, such as narrow or tight streets that may impact the truck’s access to your delivery location. Also, ensure there is sufficient space for the truck to stop and safely unload at your kerbside. Below are the dimensions of our trucks: Hino Truck (big Truck):

• Weight: 14 tonne
• Length: 10.5 metres

Iveco Truck (Small Truck):

• Weight: 4.5 Tonne
• Length: 8.6 metres.

For country & interstate locations (outside of greater Sydney) If you are outside the delivery area we service with our local trucking fleet, delivery is typically handled via our distributor network and third-party freight providers. The size of the truck they send is subject to their delivery fleet, however, it will be long and large enough to carry your delivery of mouldings of 5.4 metres length. Ensure you advised in advance of any issues, such as narrow or tight streets that may impact the truck’s access to your delivery location. Also, ensure there is sufficient space for the truck to stop and safely unload at your kerbside.

HIAB basically is a crane that is mounted on a heavy, modified truck chassis and is an excellent way of lifting, loading, unloading, and transporting heavy goods to construction sites without any additional equipment. Timber mouldings and wall panelling are generally in 5.4M long lengths, which are bulky due to their size, weight and volume and cannot be handled using tailgate trucks or manually by the truck driver on their own. HIAB are a more efficient solution as they help speed up the deliveries on site and are more cost-effective than paying additional staff to hand unload. 

Most of our products are custom-made to order locally in Australia with quick lead times. Intrim essential range of skirting and architraves and VJ Board Pro which are held in stock for the shortest lead time.  

Orders are available for collection if at the time of placing your order you specify pickup. Lead times vary based on what you are ordering (refer to our lead time information). You will be advised of the date your order is scheduled for collection when your order is confirmed. You will need to collect your order during the times outlined. It is your responsibility to have a suitable vehicle for the length & weight of your order, and the ability to load it yourself. Cutting down product on our site is not allowed due to OH&S.