Trustpilot

21st June 2022

Do you provide a product warranty?

At Intrim, we are committed to providing high-quality products that meet or exceed your expectations. We proudly offer a warranty on our products to ensure satisfaction and confidence in our products. For builders, installers and other trades, a warranty, maintenance schedule, and a data sheet will be provided at the end of the project so you can personalise it with your company details. This allows you to include it with your other warranties for the job when you hand it over to your client.

Limited Warranty

The limited warranty is offered only on the conditions stated herein, and the remedies stated herein are the exclusive remedies for any alleged breach thereof or any other product complaint. Failure to install or maintain Intrim Moulding according industry standards herein will affect performance and void the limited warranty. Intrim Mouldings are supplied for use in moulding applications in single residences and larger commercial buildings. This moulding is a finger-jointed, glued, and then primer-coated for interior exposures. No additional wood-protecting materials are applied to this Intrim moulding.

Subject To: 

The conditions, exclusions and exclusive remedy below. Intrim Group Pty Ltd makes the following limited warranty of its Intrim moulding products.

5-year limited warranty of glued joints: 

Intrim Group Pty Ltd offer a limited warranty of the glued joints of its Intrim Moulding products. For 5 years after initial purchase, should any Intrim Moulding that has been installed and maintained according to industry standards. Intrim Group Pty Ltd will provide replacement product without charge. This limited warranty shall expire 5 years from date of purchase, does not cover installation or other costs, and extends to the original purchaser/occupant (‘first owner”) only.

5-year limited warranty of primer: 

Intrim Group Pty Ltd also extends a separate limited warranty of the primer coating of its Intrim moulding to the first owner thereof. For 5 years after initial purchase, should any Intrim moulding that has been installed and maintained according to Intrim moulding written instructions incur paint primer peeling, Intrim Group Pty Ltd will provide suitable primer and topcoat for repair. This limited warranty shall expire 5 years from the date of purchase, does not cover application or other costs, and extends only to the first owner.

Conditions for limited warranty: 

For the limited warranty to apply, (i) the subject Intrim moulding must have been installed and maintained according to Intrim moulding written instructions, (ii) the first owner must contact Intrim Group Pty Ltd immediately upon discovery of the condition and provide an invoice to verify their purchase and the product’s origin of manufacture, (iii) provide photographs depicting the concern, and (iv) if Intrim Group Pty Ltd deems necessary, must also allow Intrim Group Pty Ltd’s agent to enter the property and inspect the structure to examine, photograph and sample the damaged product.

Exclusions from limited warranty: 

The Limited Warranty does not cover:

  1. a) Any Intrim Moulding which is installed despite signs of damage, such as glue failure, or surface or coating imperfections which may impact
  2. b) Normal weathering, wear & tear, deterioration or deflection.
  3. c) Normal shrinkage of materials caused by drying after construction.
  4. d) Materials and labor required for a design change.
  5. e) Any damage that is caused by a Third Party, including:
  6. i) negligent or improper installation or maintenance.
  7. ii) damage caused by rodents or other living creatures.

iii) damage from accidental occurrences including fire, explosion, smoke, water escape, glass breakage, windstorm, hail, lightning, fallen trees, aircraft, vehicles, flood, earthquake, avalanche, landslide, and changes in underground water table.

  1. iv) defects in materials or work from anyone other than Intrim Group Pty Ltd.
  2. f) Diminution in the value of the building.
  3. g) Landscaping, both hard and soft, including plants, fencing, detached patios, gazebos and similar structures.
  4. h) Damage to trim on non-residential detached structures including sheds, garages, carports, boathouses or other structure not an integral part of a residence.
  5. i) Any damage caused by the failure to take reasonable or timely steps to prevent or mitigate damages.
  6. j) Labor to repair or replace the damaged Intrim Moulding.

 Remedy: 

SUCH A REPLACEMENT OF DEFECTIVE MOULDING OR PAINT IS THE EXCLUSIVE REMEDY FOR THIS LIMITED WARRANTY. INTRIM GROUP PTY LTD SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES DUE TO DEFECT OR FAILURE OF ITS PRODUCTS, OR FAILURE OF ANY PRODUCTS OF ANY SUPPLIER OF MATERIALS OR EQUIPMENT TO INTRIM GROUP PTY LTD. EXCEPT FOR THE SPECIFIC LIMITED WARRANTY ABOVE, INTRIM GROUP PTY LTD AND ITS AFFILIATES GIVE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.

The above constitutes an exhaustive statement of the limited warranty by, and remedies against, Intrim Group Pty Ltd for Intrim Mouldings. No agent or employee of Intrim Group Pty Ltd, its affiliates, distributors or sales agencies are authorized to make any different statement or warranty than as stated above. Any statement to the contrary is void. This warranty is effective January 01, 2025 and supersedes all previously published warranties for Intrim Group Pty Ltd.